Privacy Policy

This Privacy Policy describes how Kitchen Wrap Masters ("we", "us", "our") collects, uses and protects personal information provided through this website and our services. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

1. Who We Are

Kitchen Wrap Masters
Rifle Range Rd, Mondeor, Johannesburg South, 2091, Gauteng, South Africa
Phone: +27 68 816 9590
Website: kitchenwrapmasters.co.za

2. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact information: Name, phone number, email address
• Location information: Physical address or area provided for service quotations or product delivery
• Project information: Details about your wrapping or installation project
• Order information: Product selections, delivery preferences and order notes for shop purchases
• Communication records: Messages sent via our contact form, WhatsApp or email
• Usage data: Anonymised website analytics data collected via Google Analytics (see Section 6)

We do not collect payment card numbers directly. Payment processing, when implemented, will be handled by a third-party provider (PayFast) operating under their own privacy and security standards.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your quote requests and enquiries
• To provide and manage our vinyl wrapping services
• To process and fulfil product orders
• To communicate with you about your booking, order or project
• To send follow-up communications related to your enquiry (not unsolicited marketing)
• To improve our website and service quality through anonymised analytics
• To comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information with the following third parties only where necessary to deliver our services:

• Formspree: Our contact and quote forms submit data to Formspree (formspree.io) for email delivery. Formspree operates under its own privacy policy.
• Google Analytics: Anonymised usage data is sent to Google Analytics to help us understand how visitors use our site. IP addresses are anonymised. You can opt out via the Google Analytics opt-out browser add-on.
• WhatsApp / Meta: If you contact us via the WhatsApp links on this website, your communication is subject to WhatsApp's privacy policy.
• Courier services: If you place a product order requiring delivery, your name and delivery address will be shared with our designated courier partner.
• Payment providers: When the shop payment gateway is activated, transaction data will be processed by PayFast or another South African payment provider operating under their own privacy policy.

5. How We Store and Protect Your Information

Personal information submitted via our forms is received and stored in our email system. We do not maintain a centralised customer database beyond standard email correspondence. Product order data is stored in your browser's local storage until the order is confirmed.

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

This website uses Google Analytics (tag: G-FH6YL6B9MZ) to collect anonymised data about website usage, including pages visited, time on site, and referral sources. This data does not identify you personally.

Google Analytics uses cookies — small text files stored in your browser. You can control cookies through your browser settings or opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We do not use tracking cookies for advertising, retargeting or behavioural profiling.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where we no longer have a lawful reason to hold it
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at +27 68 816 9590 or via WhatsApp.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Quote and service enquiry records are retained for a reasonable period to support follow-up and service delivery. You may request deletion of your information at any time by contacting us directly.

9. Children's Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of this website after a policy update constitutes acceptance of the revised terms.

11. Contact Us

For any privacy-related queries or to exercise your rights, contact:

Kitchen Wrap Masters
Rifle Range Rd, Mondeor, Johannesburg South, 2091
Phone: +27 68 816 9590
WhatsApp: wa.me/27688169590