Terms & Conditions

These Terms and Conditions govern all services and products provided by Kitchen Wrap Masters, a vinyl wrapping business based in Johannesburg South, Gauteng, South Africa. By accepting a quotation, booking a service, or placing an order through this website, you agree to these terms.

1. Surface Preparation

We do not repair structurally damaged wood. Our preparation process includes minor filling and sanding only, intended to improve surface smoothness for wrapping — not to restore or rebuild damaged substrates. Clients are advised to disclose any known surface damage during the quoting process.

2. Hinges and Fittings

Hinges and fittings will only be adjusted if they are already in good working condition. We are not responsible for worn, damaged, or faulty hinges. Clients should notify us of any faulty fittings prior to installation. Replacement or repair of faulty fittings is outside the scope of a standard wrapping job and will be quoted separately if required.

3. Liability

Kitchen Wrap Masters is not responsible for any damage to or loss of items on the premises during or after an installation. Clients must remove or secure all valuables, fragile items, and personal belongings from work areas prior to our team's arrival.

4. Payment Terms

A 50% deposit may be required to secure materials before work commences. If no deposit has been paid in advance, full or partial payment must be made upon our team's arrival before work begins. The remaining balance is due upon satisfactory completion of the installation.

5. Cleaning and Tidying

We perform basic tidying of the work area after each installation. Clients are responsible for final waste disposal at the designated refuse area. We do not provide deep cleaning services.

6. Pricing and Negotiations

Once a quotation has been accepted by the client, the quoted price is final and no further negotiations or discounts will be entertained. Any changes to the agreed scope of work will result in a revised quotation before additional work proceeds.

7. Colour Disclaimer

Colours displayed in photographs, digital catalogues, or on this website may vary from the actual material due to lighting conditions, screen calibration settings, or material batch variations. We recommend ordering a physical sample before committing to a finish where exact colour matching is critical.

8. Material Guarantee

We provide a 3-year material guarantee against delamination, cracking, and significant changes in appearance under normal residential use conditions. This guarantee applies to the wrapping material only and excludes:

• Normal wear and tear
• Physical impact damage
• Misuse or improper cleaning
• Exposure to excessive heat or prolonged moisture
• Damage caused by frequent handling of high-use appliances
• Client-supplied materials

Guarantee claims must be accompanied by proof of purchase and photographic evidence. We reserve the right to inspect the surface before approving a claim.

9. Aftercare Instructions

Wrapped surfaces must be cleaned using a mild soap solution and a soft, non-abrasive cloth only. The following will damage the surface and void the guarantee:

• Harsh chemical cleaners, bleach, acetone, or solvent-based products
• Abrasive sponges, steel wool, or scouring pads
• Steam cleaners or pressure washing
• Leaving wet cloths pressed against surfaces for extended periods
• Picking, peeling, or cutting at edges

10. Cancellation Policy

If a client cancels after our team has arrived on-site, a R500 cancellation fee will apply to cover travel and time costs. Cancellations made in advance (before team departure) should be communicated as early as possible to avoid rescheduling inconvenience.

11. Scope of Wrapping

Quoted prices include wrapping of front-facing surfaces only unless otherwise agreed in writing prior to installation. Wrapping of door backs, cabinet interiors, panels, side panels, or any additional areas will incur extra charges and must be agreed to in a revised quotation.

12. Surface Imperfections

Minor imperfections such as texture visibility through the wrap, light surface irregularities, or small air bubbles may occur depending on the condition and texture of the original surface. These are considered within acceptable tolerances and are not classified as defects or grounds for a guarantee claim, provided they result from the pre-existing substrate condition.

13. Client-Supplied Materials

If the client supplies their own wrapping material, all responsibility for material quality, suitability for the application, colour accuracy, defects, shortages, and replacement costs rests solely with the client. Kitchen Wrap Masters accepts no liability for results achieved with client-supplied materials and the guarantee clause in Section 8 does not apply to such installations.

14. Online Quote Pricing

All online quotations (including those submitted via the website quote form) are estimates only and remain subject to change following on-site inspection, final measurements, surface condition assessment, or scope adjustments. Final pricing will be confirmed in writing before any work commences. No work will begin without the client's explicit approval of the final price.

15. Ecommerce — Products & Delivery

This section applies to product orders placed through the Kitchen Wrap Masters online shop.

Samples: Vinyl colour samples are cut from production roll stock and are intended solely for colour matching purposes. Samples are non-returnable once despatched.

Delivery: Estimated delivery times are provided as a guide and are not guaranteed. Kitchen Wrap Masters is not liable for delays caused by the courier or circumstances outside our control.

Returns: Physical product returns are accepted within 7 days of receipt for unopened, undamaged goods in original condition. The cost of return shipping is the customer's responsibility.

Payment: All prices are in South African Rand (ZAR). Payment is required before despatch. A full refund will be issued if an order cannot be fulfilled.

16. Contact

For queries about these terms, contact us:

Kitchen Wrap Masters
Rifle Range Rd, Mondeor, Johannesburg South, 2091
Phone: +27 68 816 9590
WhatsApp: wa.me/27688169590